Course Description
Summary
This class will examine conflict resolution theory and practice. We will explore the nature of conflict, principled negotiation and the mediation process. The skills of active listening as well as multi-party collaborative problem-solving will be introduced. The class will offer a 24 hour Certificate in Mediation Training. Classes will include readings, discussion and role-play simulations. Skills in this area are central to understanding conflict interpersonally, in groups, and in complex organizational settings.
